Booking Policies & Safety Measures

We are delighted to have re-opened on 26th August. We aim to provide the same Old Bridge welcome and hospitality that you have come to expect in the past.

Obviously, things are a little different now, so here are some guidelines to give you a clear idea of what to expect. These will be updated as regulations change and we adapt to them.

 

RESTAURANT BOOKINGS

Tables can be booked 12-3pm and 6-8pm daily. We also take a few Full Afternoon Tea bookings at 3.30/4pm.

Social distancing means a serious reduction in capacity, so we have to be sure that bookings are firm.

We will ask for an email address, to which we will send confirmation – if you haven’t received it be sure to contact us.

We will also ask for credit card details, but we would only use them if you cancel or change numbers within 48 hours of the booking (when you would be charged £25 per person). If you have booked a table in the restaurant we have to insist you use that table and don’t decide to sit elsewhere on arrival.

You are welcome to arrive early for a drink before your meal. Although we cannot guarantee a table in our lounge and bar area, we will do all we can to accommodate you in other available areas (which may be outside) and move you to your table as soon as we can.  However, please do arrive on time; if you are more than 15 minutes late, we may have to give the table away, should people be waiting for tables.

We allow 2 hours per table you can of course stay longer if we have no further bookings. However, as of 24th September, all non-residents must have left the building by 10pm.

There is a minimum food spend of £18 per person.

The maximum table size we can host (unless everyone is from one household or bubble) is 6.

When we can offer bookings of of more than 10, such groups will be offered our “4×4” menu, which is simply a slightly shorter version of our normal A La Carte menu – 4 starters, 4 mains and 4 sweets/cheese. We can show you the choices at least 4 days in advance.

LOUNGE, BAR, PATIO AND ‘WALK-INS’

We are open for ‘walk-ins’ as usual, from 9am to 9pm daily. You are always welcome to have only teas, coffees, drinks etc. Our Lounge & Bar Menu is served from 12 noon to 9pm.

Everyone will be met on arrival, required to give contact details and taken to a table. All guests have to wear face masks when not sitting down.

We have lots of tables available and have rarely had to turn anyone away thus far. However should we be completely full in the main hotel, we will offer to serve you drinks in other available areas; we will endeavour to find you space somewhere.

We may ask you to vacate your table once you have finished your drinks or meal, should people be waiting to sit down.

The maximum number sitting at one table is currently 6, and we cannot allow any standing in the hotel or on the patios.

 

MENUS

We are not offering ‘single use’ menus (or wine lists). The waste is not acceptable. We have a QR code so guests can view menus and wine lists on their phone or tablet, should they wish.

In the restaurant there will be a minimum food spend per person of £18.

Sunday lunch is now a fixed-price menu at £29.50 for 2 courses, £36 for 3. (6 choices at each course).

Sunday evening has the option of a steak night menu at £29 for 3 courses, £24 for 2. A choice of 3 or more steaks included. And we will have ALC options too.

 

BEDROOM AND MEETING ROOM BOOKINGS

Our bedrooms are open for bookings as usual, by telephone or on the website.

We are currently offering a ‘Dinner, Bed and Breakfast’ rate (as well as ‘Bed and Breakfast’) every night. And booking a ‘DBB’ is one way to ensure you will get a table in the restaurant!

Government guidelines state that guests should wear face masks at all times, when not sitting down.

Our meeting rooms are available to book, subject only to the government guidelines in place at the time (currently work meetings can take place for more than 6 people, as long as social distancing rules can apply as appropriate to the work group involved).

We will of course have a stringent cleaning regime in place, and we aim to enforce social distancing guidelines. However, we would only encourage you to come and stay if you feel confident in doing so – there is no such thing as a completely risk-free hotel.

 

PRIVATE PARTIES AND WEDDINGS

We are taking bookings as usual. We (and you) will simply have to follow the government guidelines that are in place when the event takes place.

 

Old Bridge Hotel Covid-19 Risk Assessment

Last updated 5th October 2020.

We have taken the time to carefully think about and plan our processes to deliver a safe experience at the The Old Bridge Hotel. This is a living document that will be continuously edited and updated as understanding of the virus improves, and government guidance changes.

We re-opened the hotel, after 5 months closure, on 26th August.

IDENTIFIED HAZARD – COVID 19

SARS-CoV-2 is a respiratory virus that can invade a host via the respiratory route or via hand to eye / mouth / nose contact, causing the disease COVID-19.
People who appear healthy may be carrying and shedding the virus, which can be passed on either directly or indirectly to others. This means we need to assume that anyone could be carrying the virus.

THE RISK

Virus likely to be transmitted by:

  • Direct contact to face – eyes, nose from droplets or aerosols spraying from an infected person onto another person who is in close contact.
  • Contamination via droplets from sneezing and coughing landing on surfaces and then transferring via hands on to eyes and nose and mouth. Other means of secretions getting on to surfaces could be from infected people touching their eyes, nose and mouth and then touching surfaces with contaminated hands.
  • Contaminated hands of infected people can transfer the virus directly to others (e.g. handshakes) or on to hand contact surfaces which can be picked up by other people’s hands and transferred to their eyes, nose or mouth

KEY CONTROLS

The main controls are:

  • Social distancing in accordance with government guidelines
  • Disinfection and Hygiene
  • Following government guidelines

Social Distancing

All staff have been trained on social distancing at work from colleagues and guests using the government guidelines of 1 meter plus, with mitigation.

We have applied the following mitigations:

  • All guests will be met before entering the building and will be seated by the team to ensure a managed control of guests. There will be no physical greeting (e.g. handshaking).
  • If a queue forms, guests will be directed to areas where they can be at least 1m apart from other waiting guests.
  • Details will be taken for track-and-trace purposes.
  • Guests will be sat at tables at least a meter apart; unless ‘back to back’ seat positions mean that they can be closer.
  • Guests will be asked to stay sitting except when using the toilets.
  • Staff will be given an unambiguous message to staff to stay home when symptomatic, or if a member of their household is symptomatic, and to get tested to allow contact tracing of positive cases.
  • Staff who interact with guests (e.g. bringing food or drink to the table) will wear a face mask or visor. Staff who are not interacting with customers do not have to wear a mask, but must do so if moving to a closer contact position.
  • Staff do have to work closely with colleagues from the same department during their shift, but we will attempt to ensure this is only done within small teams.
  • Otherwise staff will stay at 1m+ from each other whenever possible.
  • Outside contractors will be asked to wear face masks if working close to staff or guests, or else kept at a safe distance.

Disinfection and Hygiene

There will be hand sanitiser stations for guests throughout the hotel. Guests will be asked to sanitise their hands on arriving.

All staff have been trained on hand washing and hand sanitising technique and cough/sneezing etiquette; not touching face.

There will be sanitisers in key areas for the staff (entrance; reception, bar, kitchen, staff toilets). All staff will always sanitise hands before and after key actions:

  • arrival at work.
    • preparation (of public areas; cleaning of bedrooms).
    • mis-en-place involving food or drinks.
    • service – food and drinks / clearing tables / handling luggage

We have applied the following extra mitigations:

  • regular cleaning of all touch contact points and objects, particularly credit card machines, tills and doorways (at exit/entrance and to the toilets).
  • food menus will be ‘one-use’ only; or stored for 48 hours before re-use.
  • main wine list will be cleaned after each use and will be available to view on line.
  • tablecloths will be changed after each use.
  • tables will be cleaned down after each use.
  • regular cleaning of toilets.
  • We will ‘fog’ public areas and bedrooms as necessary.

Government Guidelines

  • All guests will be expected to adhere to current government guidelines on gatherings. At the time of writing, bookings (except for weddings and work meetings) are limited to six people. Current guidelines are summarised here.
  • All guests will be asked for their details for NHS Track and Trace purposes.
  • All staff have received a return to work induction including all new Covid-secure work procedures.

MONITORING

There will be a senior manager on duty 24/7, trained to monitor and oversee that the standards above are being adhered to.

OTHER

We will review this document at the end of every month until the Covid-19 crisis is deemed not to be a threat to our customers or staff.