Booking Policies & Safety Measures – from July 19th
We are delighted that most government-imposed Covid-19 restrictions have been lifted. However, for the moment, we will continue to control the numbers and the behaviour of our guests, to ensure the majority feel safe and comfortable. We will review these policies as and when the national and local situation changes further.
We are continuing to restrict the numbers of guests to about 70% of our previous capacity.
We will continue to “greet and seat” all guests as they arrive.
All guests will be allocated a table, there will be no standing at the bar (although standing outside is of course allowed).
Guests will not be asked to wear face masks, but all customer-facing staff will wear a mask or visor. All staff will have their temperature taken on arrival and will take a test at any sign of a high temperature or other symptoms. Staff will also be asked to take a test after going into any crowded social environment when not at work.
Restaurant tables can be booked 12-3pm and 6-9pm daily. We also take a few Full Afternoon Tea bookings at 3.30/4pm.
We will ask for an email address, to which we will send confirmation – if you haven’t received it be sure to contact us. We will also ask for credit card details, but we would only use them if you cancel or change numbers within 48 hours of the booking (when you would be charged £25 per person).
We allow 2 hours per table, but you can of course stay longer if we have no further bookings.
For all restaurant bookings, there is a minimum (food) spend of £18 per person.
Please note that bookings of more than 10 will be split onto 2 or more tables; and will be offered our “4×4” menu, which is simply a slightly shorter version of our normal A La Carte menu – 4 starters, 4 mains and 4 sweets/cheese. We can show you the choices at least 4 days in advance.
We are also, (for the summer), taking bookings for 3 tables on the patio, at 12.15pm and 6.15pm. We have 1 x 6, 1 x 4 and 1 x 2 (all next to the restaurant) that can be reserved.
These tables can only be booked by phone. Other conditions for restaurant bookings, as above, apply. But you can eat from both the restaurant and lounge / bar menus.
We can’t guarantee the weather and we only have a couple of small heaters, so please come dressed for the weather!
‘WALK-IN’ TABLES – THE LOUNGE, BAR, PATIO AND GARDEN
We are open for walk-ins as usual, from 9am daily. You are always welcome to have only teas, coffees, drinks etc. Our Lounge and Bar Menu is served from 12 noon to 9pm.
Everyone will be met on arrival and taken to a table. For the moment we are not allowing any standing at the bar.
We have lots of tables available and very rarely have to turn anyone away thus far; we will endeavour to find you space somewhere.
We may ask you to vacate your table once you have finished your drinks or meal, should people be waiting to sit down.
All menus are updated on our website as they change.
For restaurant and reserved patio tables, there is a minimum food spend of £18 per person.
Sunday lunch in the restaurant is a fixed-price menu at £29.50 for 2 courses, £36 for 3. (6 choices at each course).
Sunday evening has the option of a steak night menu at £29 for 3 courses, £24 for 2. A choice of 3 or more steaks included. There are also a few A La Carte options available as well.
BEDROOM AND MEETING ROOM BOOKINGS
Our bedrooms are open for bookings as usual, by telephone or on the website.
We offer a ‘Dinner, Bed and Breakfast’ rate (as well as ‘Bed and Breakfast’) every night. And booking a ‘DBB’ is one way to ensure you will get a reserved table somewhere, even if the restaurant is full!
Our meeting rooms are available to book, subject only to the government guidelines in place at the time.
We also, of course, have a stringent cleaning regime in place, and we aim to enforce social distancing guidelines. However, we would only encourage you to come and stay if you feel confident in doing so – there is no such thing as a completely risk-free hotel.
PRIVATE PARTIES AND WEDDINGS
We are taking bookings as usual. We (and you) will simply have to follow the government guidelines that are in place when the event takes place.
Old Bridge Hotel Covid-19 Risk Assessment
For the period starting July 19th 2021
The government have lifted most legal restrictions but asked businesses to make their own decisions about how to act. Our key concerns are to look after the safety of our staff and guests, but also to maintain the quality of what we offer.
IDENTIFIED HAZARD – COVID 19
SARS-CoV-2 is a respiratory virus that can invade a host via the respiratory route or via hand to eye / mouth / nose contact, causing the disease COVID-19.
People who appear healthy may be carrying and shedding the virus, which can be passed on either directly or indirectly to others. This means we need to assume that anyone could be carrying the virus.
Virus likely to be transmitted by:
- Direct contact to face – eyes, nose from droplets or aerosols spraying from an infected person onto another person who is in close contact.
- Contamination via droplets from sneezing and coughing landing on surfaces and then transferring via hands on to eyes and nose and mouth. Other means of secretions getting on to surfaces could be from infected people touching their eyes, nose and mouth and then touching surfaces with contaminated hands.
- Contaminated hands of infected people can transfer the virus directly to others (e.g. handshakes) or on to hand contact surfaces which can be picked up by other people’s hands and transferred to their eyes, nose or mouth
The main controls are:
- Social distancing
- Disinfection and Hygiene
- Isolation procedures
- Monitoring behaviours
The government has announced that as of July 19th 2021, the risk is low enough that social distancing is no longer necessary.
However, we continue to apply the following mitigations:
- All guests will be met before entering the building and will be seated by the team to ensure a managed control of guests.
- Guests will be sat at tables with a total capacity of below 75% of our pre-Covid maximums.
- There will be no standing at the bar.
- Face masks or visors will be worn by staff when working near guests.
Disinfection and Hygiene
There will be hand sanitiser stations for guests throughout the hotel.
All staff have been trained on hand washing and hand sanitising technique and cough/sneezing etiquette; not touching face.
There will be sanitisers in key areas for the staff (entrance; reception, bar, kitchen, staff toilets). All staff will always sanitise hands before and after key actions:
- arrival at work.
• preparation (of public areas; cleaning of bedrooms).
• mis-en-place involving food or drinks.
• service – food and drinks / clearing tables / handling luggage
We have applied the following extra mitigations:
- regular cleaning of all touch contact points and objects, particularly credit card machines, tills and doorways (at exit/entrance and to the toilets).
- We give guests the option of paper menus / drinks lists, or a QR code so they can view it all on their smartphone
- tablecloths will be changed after each use.
- tables will be cleaned down after each use.
- regular cleaning of toilets.
- We will ‘fog’ public areas and bedrooms when necessary.
- All staff will have their temperature taken on arrival and will take a test at any sign of a high temperature or other symptoms. Staff will also be asked to take a test when returning to work after being in any crowded social environment.
- Staff who test positive for COVID-19 must self-isolate for 10 days. The same for staff who live with someone who has tested positive.
- Staff who have worked with a colleague who has tested positive must take 3 tests in the 5 days after they are informed of the positive case.
- Every morning we open doors and windows in all public rooms and areas. We will endeavour to keep windows open as long as possible through the day, although of course this is partly weather-dependent.
There will be a senior manager on duty 24/7, trained to monitor and oversee that the standards above are being adhered to.
We ask that everyone continues to treat each other with maximum respect – there are always people who are more anxious than you (or us) and we should give everyone the ‘space’ they would like.
We will review this document every month, until the Covid-19 crisis is deemed not to be a threat to our customers or staff.